The BEYOND / HELLO non-exempt hourly Medical Patient Specialist will report directly to the Store Manager and is responsible for ensuring our patrons receive the best and highest quality consultations and guidance with regard to their medical cannabis needs. Compliance, compassion, and quality care is a core focus for our BEYOND / HELLO Medical Professionals. Our Medical Professionals are charged with ensuring that patient care by way of consultations runs smoothly, efficiently, complies with state regulations, complies with company policies, and supports our BEYOND / HELLO initiatives. Actions and efforts must positively contribute to the overall culture and company mission.
You will communicate effectively with supervisors, managers, doctors and nurse practitioners to assure that you have the proper tools and information.
? Lead by example through being the ultimate illustration of service, dedication,
pace and energy. Ensure customer experience exceeds expectations every day.
? Maintain all confidential information according to HIPAA policies and procedures
? Mentor, motivate, elevate, and inspire the managers and store staff through continual training on compliance, products, and BEYOND / HELLO best practices
? Continuous investment in learning about our specific products and the ever-evolving research on medical cannabis
? Adhere to and promote the BEYOND/ HELLO culture of positivity, professionalism and compliance of policies and Illinois Department of Professional Regulations
? Conduct over-the-phone, in-person, and other approved methods of consultations. Follow-up to ensure that BEYOND / HELLO patients and caregivers are receiving accurate and helpful information in a caring and compassionate way
? Utilize company tools for New Patient Experience
? Follow Standard Operating Procedures and execute all company programs for customer service, patient and visitor management, state compliance and safety and security guidelines
? Guide patients and employees with cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
? Guide patients and collaborate with employees on cannabis recommendations including product selection, affects, potency, dosing, methods of consumption, and administration
? Influence product sell-through, and ensure BEYOND/HELLO is the dispensary of choice among patients
Additional Job Expectations:
? 5-day availability
? Identify opportunities to educate the community on the benefits of cannabis as medicine for the Qualifying Conditions and develop sales strategies to be successfully implemented.
? Identify and develop process improvements to assist with company growth
? Assist with onboarding and training of new Medical Professionals
NOTE: This job description is not intended to be all-inclusive. You may be asked to perform other related duties to meet the ongoing needs of the organization.
EDUCATION & EXPERIENCE
? Must be willing to submit and pass a comprehensive background check
? Strong team management and personal communication skills
? Ability to thrive within a fast-paced environment
? Strong compliance and regulation attitude
? Excellent oral and written communication skills
? Detail oriented and focused
? Knowledge of cannabis
? Must be flexible regarding work schedule and willing to work 5 days per week