Retail Sales Associate

  • Cannabis Jobs
  • San Diego, CA, USA
  • 22 Oct, 2020

Job Description

SALES ASSOCIATE Reports to: Leads, Senior Lead and Management General Summary The sales associate is a people-person who loves creating a welcoming atmosphere by providing great service and making all of our guests feel comfortable by personally taking care of them. Responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations (POS) and loss prevention in adherence to all company policy/store standards. Sales Associates greet guests and warmly welcome them to the sales floor upon arrival. Essential Job Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Responsible for greeting guests at the door + Offer guest tours of the sales floor + Informs guests of specials and all pertinent information regarding their experience + Answers the telephone system promptly and efficiently + Receives the public and answers questions, in person, electronically and by telephone + Responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department + Duplicates and distributes materials + Composes, types and edits necessary responses and customer outreach with the approval from management + Frequent upkeep of specific social media and outreach platforms + Executes delivery orders + Operates in adherence to the Bureau of Cannabis Control + Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers + Properly communicate and report guest or product requests + Ensure that each guest receives outstanding guest service by providing a guest friendly environment, including greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service + Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements + Assist in floor moves, merchandising, display maintenance and facility housekeeping + Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock + Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention Minimum Job Qualifications + Communication proficiency + Ethical Conduct + Flexibility + Initiative + Time Management + Basic Cash Handling Skills + Must be at least 21 years of age Employee Conduct This position has no supervisory responsibilities. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. + Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising + Ability to carry boxes, products, and other necessary store related items + Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms + Ability to safely lift boxes up to 55 lbs + Comfortable climbing ladders Expected hours of work + This is a full-time or part-time position + Weekend and holidays are expected to be worked + Typical work days and hours are between Monday through Sunday, 7:00 a.m. to 10:30 pm + Occasional overnight shifts may be required + Schedules are subject to change Customer Service + Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continued all the way into our facility, followed by personal appearance + Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability + Perform all sales associate duties - see sales associate job description below + Instill in associates the importance of customer service as outlined in the retail philosophy ?our stores are a place where the word ?no? does not exist ? + Empower co-workers to use the best judgment in all customer service matters + Promote and monitor quality service among co-workers through training and acting as a positive role model + Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock + Be personally available to all customers to communicate and identify their needs and address their questions and concerns Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Any other reasonable request by a leader is expected to be completed.