Reports to: Leads, Senior Lead and Management
Last updated: 12/07/2020
The host is a people-person who loves creating a welcoming atmosphere by providing great service and making all of our guests feel comfortable by personally taking care of them. Hosts perform routine clerical and administrative work by answering telephones, receiving the public, data processing and record-keeping. Hosts greet guests and warmly welcome them to the facility upon arrival. Hosts know habitual guests by name; knowing their preferences and needs.
Essential Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ Responsible for greeting guests at the door.
+ Offers refreshments to all guests.
+ Offer guest tours of the sales floor.
+ Informs guests of specials and all pertinent information regarding their experience.
+ Develops and maintains office forms and procedures, and assists with administrative tasks.
+ Answers the central telephone system and directs calls accordingly.
+ Receives the public and answers questions, in person, electronically and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department.
+ Ensures functionality of office hardware and operates them as required.
+ Prepares outgoing mail; sorts and distributes incoming mail.
+ Sort and restock incoming packages.
+ Schedules vendor demonstrations and staff training sessions.
+ Updates productivity board with current monthly specials and promotions.
+ Duplicates and distributes materials.
+ Composes, types and edits necessary responses and customer outreach with the approval from management.
+ Assists the public with the use of department facilities.
+ Maintains store supply inventory.
+ Frequent upkeep of specific social media and outreach platforms.
+ Executes office and janitorial supply orders.
+ Operates in adherence to the Bureau of Cannabis Control.
Minimum Job Qualifications
+ Communication proficiency
+ Ethical Conduct
+ Time Management
This position has no supervisory responsibilities.
+ Continually able to reach overhead, bend, squat, kneel, and carry product, necessary for customer service, inventory restock, and store merchandising.
+ Ability to carry boxes, products, and other necessary store related items.
+ Ability to regularly perform store maintenance items: sweep, mop, vacuum, empty trash, maintain all areas of business including back stockroom, employee lunchroom, restrooms.
+ Ability to safely lift boxes up to 55 lbs.
+ Comfortable climbing ladders.
Expected hours of work
+ This is a full-time or part-time position.
+ Weekend and holidays are expected to be worked.
+ Typical work days and hours are between Monday through Sunday, 7:00 a.m. to 10:30 pm.
+ Occasional overnight shifts may be required.
+ Schedules are subject to change.
+ Ensure excellent experience for every guest by providing unmatched customer service, starting with: sincerely welcoming every guest in a timely fashion, maintaining outstanding standards in words, actions and all visual presentations beginning in the parking lot and continued all the way into our facility, followed by personal appearance.
+ Demonstrate and share solid product knowledge in order to accommodate every customer to the best of our ability.
+ Perform all sales associate duties - see sales associate job description.
+ Instill in associates the importance of customer service as outlined in the retail philosophy ? our stores are a place where the word ?no? does not exist ?
+ Empower co-workers to use the best judgment in all customer service matters.
+ Promote and monitor quality service among co-workers through training and acting as a positive role model.
+ Initiate seamless customer service by making every effort to find merchandise for customers if the item is not in stock.
+ Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.