Workforce Management Support Specialist?

  • Cannabis Jobs
  • 06 Jan, 2021

Job Description

Job Title: Workforce Management Support Specialist Department: Call Center Reports To: Call Center Assistant Manager FLSA Status: Regular Non-Exempt Salary: N/A Location: Clearwater, FL ROLE SUMMARY The Workforce Management Support Specialist will provide Call Center Leadership with data, reports, and analysis, which contributes to meeting call center business objectives. This position is responsible for using real time monitoring of skills-sets and routing to ensure effectiveness of the call...