E-Commerce Marketplace Specialist

  • Cannabis Jobs
  • Boca Raton, FL, USA
  • 20 Mar, 2021

Job Description

Greenlane, founded in 2005, is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. We devise bespoke go-to-market solutions as well as sales and marketing strategies for the best products in the industry and aid their manufacturers at every turn of the product life cycle. We also own and operate several leading e-commerce websites, and brick and mortar retail outlets. We work in a fast-paced and competitive industry that demands hard work and dedication, but we have built a unique company culture that allows our growing team to support our success, each other, and surpass our goals all while having fun Job Purpose Greenlane is seeking a detail-oriented team player with exceptional judgment to manage the end-to-end process and grow sales on eBay, Amazon and other online marketplaces with our cannabis-related products. The ideal candidate is a highly organized self-starter with 2-3 years of relevant experience who is comfortable working independently with minimal supervision in a fast-paced digital/e-commerce environment. The E-Commerce Marketplace Specialist?s time will be spent managing Greenlane listings and inventory for all third-party online marketplaces. This position will be responsible for ensuring marketplace orders are processed and fulfilled on time, customer service SLAs are met, managing a FBM vs FBA strategy, navigating platform product restrictions, optimizing product visibility, researching new opportunities, analyzing data, and growing marketplace opportunities. Duties & Responsibilities + Manage inventory on eBay and Amazon and other online marketplaces + Ensure orders are processed and fulfilled on time according to marketplace requirements + Maintain optimal customer service response times and negative feedback mitigation + Create and optimize listings against platform product restrictions for all marketplaces + Ensure optimal buy box placement through maintaining our FBM/FBA strategy + Coordinate marketing for all online marketplaces, including promotional opportunities, pricing optimization, content creation (guides, banners, HTML templates, and email) + Research and identify new marketplaces, including logistical needs and pricing + Establish Greenlane as a seller in new online marketplaces + Monitor competitive listings and Greenlane product pricing on all marketplaces + Review customer feedback and marketplace health, updating processes as needed + Maintain detailed understanding of the mechanics of all backend tools, processes and systems + Consistently monitor and understand competitive pricing landscapes + Monitor, analyze and report on marketplace metrics and sales + Other duties may be assigned by the supervisor Qualifications & Skills Required + Bachelors Degree in business, marketing, data sciences, or related field + Two-plus years experience in ecommerce, online marketing, or equivalent + Knowledge of online marketplaces (Amazon, eBay, etc). Experience buying and selling on eBay, Amazon, etc. is preferred + Must have excellent written and verbal communication skills + Must have excellent interpersonal skills with the ability to work efficiently and effectively within a collaborative, cross-functional environment + Has exceptional attention to detail and the ability to plan strategically and manage multiple tasks and projects in parallel + Ability to create, analyze, and comprehend marketplace data and sales analytics for use in forecasting, production, and communication with others + Experience in merchandising, online marketing, and/or e-commerce preferred + Interest or experience in the Cannabis industry a plus. Knowledge of Cannabis related products preferred + Experience with product listings, data feeds, email marketing, search engine marketing, and Goggle Analytics is strongly preferred + Ability to work well under pressure in a fluid, fast-paced team environment while meeting critical deadlines + Proficiency with Microsoft Office, including Excel and PowerPoint, plus the ability to quickly learn and work with the new systems and software Physical Requirements + Work is performed while standing, sitting and/or walking By applying for this role, I understand that if I?m offered a position with the company I will be required to submit to the pre-employment aptitude testing, and background screening as a condition of employment. Greenlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability or genetics. In addition to federal law requirements, Greenlane complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation, and training.