Job Description
OVERVIEW
The role of Dispensary Associate is more customer service and success than sales. Not only are you the face of our company to our customers but you are the conduit by which new customers learn more about products available to them. It is important to be comfortable as an educator and thrive on connecting our customers with the correct products to achieve whatever recreational or wellness result they are after. It is important for the Dispensary Associate to follow SOP’s in order maintain a compliant retail experience as well as take responsibility for the overall cleanliness and appearance of the environment. Awareness and Ownership is key...
- Records, arranges, and packages patient orders.
- Maintains an organized environment and facility appearance.
- Provide consistent exceptional service for new and existing customers
- Point of sale system entry
- Respond to customer requests for information in a patient and informative way
- Maintain a basic understanding of the products available within the retail location
- Be able to follow best practices established by the store for customer engagement and compliance
- Projects a positive image of the organization to employees, customers, industry, and community.
- Ability to build long term relationships with customers for referrals and repeat business
Required Skills
- A minimum of 1 years in a customer service role in a retail or hospitality environment
- Minimum 21 years of age (or as required by state regulations)
- A minimum of a High School diploma is required
- Intermediate-level math skills
- Exceptional customer service skills
- Strong attention to detail and ability to solve and resolve problems in a calm, professional, and courteous manner
- Strong computer-based skills
- Dynamic interpersonal and communication skills
- Ability to stand for long periods of time
- Personal experience with cannabis
Desired Skills
- Analytical skills to assess data, facts, and figures
- Proven expertise and experience to accurately manage a register
- Experience training new hires in a previous job
- Experience as a “key holder” in a retail environment
- Knowledge of the state’s cannabis regulations
- 5+ years in retail
FlowerHire is a cannabis recruiting agency that’s on a mission to build a conscious cannabis community, one hire at a time. Founded in 2017, we are a team of experienced talent and recruiting professionals dedicated to helping companies build, scale, and retain world class teams.
We partner with cannabis and hemp companies at any stage of their growth to provide high-touch services including contingency placement, retained and embedded search, and strategic talent advisory. Since our inception, we have helped hundreds of cannabis companies build and optimize their talent chain, and have helped countless candidates understand this unique and exciting industry and find a job that fits. FlowerHire is Talent in Cannabis™