Dispatch Manager

  • Hire Life
  • New Orleans, LA
  • 14 May, 2021

Job Description

Hire Life is looking for a dedicated Dispatch Manager in the New Orleans area


Job Requirements:

-Bachelor’s degree from an accredited university or equivalent work experience

-2+ years experience in real-time operations and people management at a high growth company (Emergency Medicine Dispatcher experience required)

-Previously managed and trained a medium or large size department of employees/contractors

-Impeccable oral/written communication and interpersonal skills -Ability to remain flexible and thrive in ambiguity -High attention to detail and strong execution skills

-Strong service-oriented mindset with an emphasis on empathy

-Uplifting attitude and dedication to work through dynamic situations

-Comfortable and experienced with software technology, including Microsoft Suite

-18 years of age or older

-Unwavering commitment in supporting the health of our community of Responders, patients, and partners

What you need to know:

-Manage a team of Supervisors and Dispatchers to support daily operations of handling inbound calls and monitoring support operations of multiple markets

-Drive the success of your team to meet all SLAs while maintaining high levels of team morale, enthusiasm, and engagement

-Track and report key metrics on a regular basis, which includes meeting defined commitments and deadlines

-Identify and escalate product or process gaps which impact efficiency, operations, and product planning

-Establish and drive exceptional standards for Dispatch operations to ensure everyone is performing efficiently and within compliance

-Own day-to-day management of the team, including scheduling, payroll, and handling escalations

-Facilitate and oversee training, performance, and quality operations for team members

-Project manage one-off projects assigned to team members -Recruit and hire new team members

-Foster a healthy, motivated, and collaborative culture while developing the team with their professional growth

-Collaborate and communicate efficiently across cross functional partners that impact short and long

-term department goals -Ability to work at a assigned office

-Support daily Dispatch operations; this role will require schedule flexibility and the ability to assist on holidays and weekends as necessary


Key Qualifications

minimum education


years experience

2+ years






  • Professional development opportunities
  • Full benefits





The client was founded to empower people to improve healthcare right in their own neighborhoods: we give patients direct access to healthcare professionals, and we give our Responders the opportunity to provide care in their communities. Client is a non-transport service and provides only on scene care. Above all, we believe the desire to do good and technology are powerful forces. By combining them, we can make the world a kinder, safer, healthier place one neighborhood at a time. This localized approach also allows us to help our friends and neighbors with non-life-threatening conditions, connecting them with healthcare options for lasting care within their communities.


Administration: Management