Customer Service Representative

  • CanMar Recruitment
  • Mississauga, ON, Canada
  • 27 Aug, 2021
Full time Cannabis Customer Service Jobs

Job Description

Category: Customer Service

Location: Mississauga Ontario Canada


CanMar Recruitment is looking for Customer Service Representative for our client in Mississauga, Ontario.

About Our Clients

BTI

BTI Brand Innovations is a full service, integrated marketing, sales and creative agency partner. Proudly boutique and independent of larger agencies, BTI brings a fresh approach to businesses looking for a better, faster, more cost-effective marketing and sales partner. Our experienced team of strategists, creative minds, and sales experts are here to help connect brands to their audience in meaningful ways.

REDECAN

No shortcuts, no excuses. With over 30 years of experience in agriculture, Redecan is devoted to delivering quality cannabis. As a leading Canadian producer of cannabis, located in heart of the beautiful Niagara escarpment, the state-of-the-art hybrid greenhouse allows for the optimal use of natural sunlight and clean fresh water.  Redecan remains one of the very few private, 100% Canadian owned and operated companies in the cannabis industry and maintains its family-oriented mindset towards staff and all of our customers across the country. We believe that everyone should be able to buy high quality cannabis products at reasonable prices.  Redecan – where Quality is King!

About the Role

As Customer Service Representative, you will represent Redecan for all in-bound calls and inquiries. Additionally, you will be responsible for managing the full inventory of marketing assets and for shipping them out as needed. Critical to success of the role is the ability to be organized and to be an ambassador for the brand. 

Responsibilities

  • Respond knowledgeably and courteously to incoming calls and inquiries
  • Provide updates on inquiries
  • Facilitate shipments of marketing materials to retail stores
  • Manage inventory of marketing assets nationally
  • Maintain accurate records in CRM and submit reporting daily
  • Perform other duties as assigned



Requirements

  • Administrative and/or customer service experience
  • Excellent communication skills (both oral and written) with outstanding listening skills
  • Good planning and organization skills
  • Able to multi-task and be a self-starter
  • Able to maintain focus work on multiple projects and deadlines
  • Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
  • Proactive and customer focused with high attention to detail
  • Able to work well in a fast-paced environment
  • Excellent problem-solving skills
  • Able to work flexible hours to accommodate West Coast customers
  • Cannabis product knowledge is an asset

If you are interested in this opportunity, please apply with an updated resume in MS Word Format.

Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.

All applicants must have legal authorization to work in Canada for an unlimited period of time.

CanMar Recruitment is dedicated to providing recruitment and business solutions for cannabis industry. With a keen understanding of the current cannabis market, CanMar helps both employers and job seekers navigate the job market. Founded in 2017, CanMar is aptly positioned to meet the rising tide, and connect professionals with careers tailored specifically to the cannabis sector. We believe in helping professionals and organizations achieve their goals, taking immense pride in assisting our clients achieve their full potential.

If you are interested in this opportunity, please apply with an updated resume in MS Word Format.

Due to the volume of resumes we receive, only those applicants whose skill set match our requirements will be contacted.

All applicants must have legal authorization to work in Canada for an unlimited period of time.
Thank you for Applying!






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